Privacy Policy for Batroun Power Solutions App

Effective Date: 13 September 2025
Last Updated: 13 September 2025

Introduction

Batroun Power Solutions mobile app. This app lets you view your electricity bills and account information. This privacy policy explains what information we use.

What We Collect

Your Electricity Account Information

• Subscriber name and ID
• Meter number
• Your electricity bills and payment history (from our existing records)

App Preferences

• Your language choice (Arabic, English, or French)

Basic Technical Information

• When the app crashes (to fix problems)

What We DON'T Collect

We do not collect:

• Your location
• Your contacts
• Your photos
• Personal information beyond your electricity account
• Payment card details (we don't process payments)
• Any tracking or browsing data

What the App Does

• Shows your electricity bills
• Displays company announcements
• Lets you save bill images to your phone's gallery
• Lets you call our customer service
• Remembers your language preference

What We DON'T Do

• Send push notifications
• Process payments (you pay at our office, Whish Money or by calling us)
• Track your usage
• Share your data with advertisers
• Use your data for marketing

Data Storage

• Your bill information is stored on Firebase (Google's secure servers)
• Your language preference is stored on your phone
• Bill can be saved to your gallery as an image.
• All data is encrypted when sent over the internet

Information Sharing

We do not share your information with anyone except when required by Lebanese law.

Children's Privacy

Children under 13 can use this app with their parents. We only use the electricity account information needed to show bills.

Your Rights

• View your account information in the app
• Change your language setting
• Contact us to update your account details

Contact Us

Batroun Power Solutions
Phone: +961 6642198
Address: Batroun, Lebanon

Changes

We will tell you about any changes to this policy through the app.